Refunds

Refund Policy

Last updated: October 8, 2026. Previous versions: October 6, 2026 · April 28, 2026. Full terms: Terms.

Bonzentu Trace — Early Access presale

Before delivery: full refund any time. Email support@bonzentu.com.
If Early Access doesn't go ahead: it goes ahead if at least 73 people buy by 8 November 2026. If fewer do, every order is refunded in full, automatically. You don't need to do anything.
If it isn't delivered on time: if your download hasn't arrived by 15 November 2026, you are refunded in full, automatically.
After delivery: 14 days from delivery to ask for a refund, for any reason.
How refunds are paid: back to the PayPal payment you made.

Purchased lives are non-refundable except for billing errors and duplicate charges.